The system has remained stable following the implemented fix, and no further issues have been observed.
We will continue to closely monitor the platform to ensure ongoing reliability. All services are operating normally.
We are working closely with our service provider to review this incident, and a postmortem will be shared once the analysis is complete.
Posted Feb 13, 2026 - 14:53 CET
Update
The implemented changes have been completed, and the service is operating normally. We remain under extended monitoring to validate continued stability following the changes. No action is required from customers at this time.
Posted Feb 13, 2026 - 07:26 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 12, 2026 - 22:02 CET
Update
Our team is actively working to resolve the issue. We will be conducting emergency maintenance later today to ensure it is fully addressed. During the maintenance window there be a small period of downtime while we fail over to a new main database and restart the cluster.
Posted Feb 12, 2026 - 18:45 CET
Update
Our team is actively working to resolve the issue. We will be conducting emergency maintenance later today to ensure it is fully addressed. We are already seeing a reduction in API call errors, and batch processing is operating more or less normally due to the reduced system load.
Posted Feb 12, 2026 - 17:27 CET
Update
Our team is actively working to resolve the issue. We will conduct emergency maintenance later today to ensure it is fully resolved.
Posted Feb 12, 2026 - 16:01 CET
Update
Our team is actively working to resolve the issue. We will conduct emergency maintenance later today to ensure it is fully resolved.
Posted Feb 12, 2026 - 14:58 CET
Update
We are continuing to work on a fix for this issue.
Posted Feb 12, 2026 - 13:07 CET
Update
We will reboot the VM for one of the database, service will be down for a short while this is happening.
Posted Feb 12, 2026 - 12:15 CET
Identified
The issue has been identified and is related to the storage backend to one of our databases.
We are still able to receive files and API calls, however, performance is currently degraded:
- API calls may fail
- File processing is slower than normal
- Users may experience issues logging in to the Orbyt Portal
We have contacted our service provider and are working with them to resolve the issue as quickly as possible.
Posted Feb 12, 2026 - 10:56 CET
Investigating
We are currently having issues with our storage backed and this is affecting our services.
Posted Feb 12, 2026 - 10:05 CET
This incident affected: Orbyt Portal, Accesspoint, Nemhandel, API, eFaktura and API V2 (Autentication, Submission API, Webhook subscriptions, Batch API, Retrieval API, Enrollment API, Webhook Planned Service Window API, Get Tenants Accounts API, Payment API).